top of page

Our Terms & Conditions
& Privacy Policy

Terms & Conditions

These Standard Terms & Conditions of Sale apply broadly to all transactions between the parties. Documents issued by the Company in regards to a transaction will identify, if necessary, special terms and conditions. We agree to the following:



1.1. In these terms and conditions of supply of services:

“carriage” includes any incidental service; and carry has a corresponding meaning

“carrier” means a person who, in the ordinary course of his business, carries or procures to be carried goods, either by himself or through his employees or agent, owned by any other person, and includes a person who, in the ordinary course of his business, performs or procures to be performed any incidental service in respect of any such goods. Where relevant it includes the truck or other vehicle transporting the goods.

“contract of carriage” means this contract, including the Terms and Conditions.

“goods” means goods, baggage, and chattels of any description; and includes animals and plants; and also includes money, documents, and all other things of value.

“Guarantor/s” means the person(s), firm, company, trust or other entity having executed the Guarantee and Indemnity of this Contract and includes their heirs, successors and assigns;

“incidental service” in relation to any goods, means any service (such as that performed by consolidators, packers, stevedores, and warehousemen) the performance of which is to be or is undertaken to facilitate the carriage of the goods pursuant to a contract of carriage.

“owners risk” is a type of contract under section 8 of the Carriage of Goods Act 1979 under which the carrier shall not be liable for the loss of or damage to any goods, except where the loss or damage is intentionally caused by the carrier:

“unit of goods” or “unit” means the entire load of owners goods on the carrier (truck or such other vehicle that may be used to transport the goods)

“loss” in relation to any goods, includes the non-delivery or destruction of the goods and direct or consequential loss whether financial or otherwise.

“Owner” means the person(s), firm, company, trust or other entity, who own the goods and, includes their authorised signatory who has signed this document and describes and includes the term guarantor;

“Parties” means the Owner and the Company collectively;


2.1. We will carry out carriage and incidental services with care and to the best of our ability but strictly on “owner’s risk” basis.

2.2. We will not be liable for the loss of or damage to any goods except where the loss or damage is intentionally caused by us.

2.3. Any estimates of pick up or delivery times provided by us are estimates and not commitments and no delay will entitle you to cancel this contract.

2.4. (i) The standard service we provide for moving of household goods is the provision of two guys and a carrier, who will provide carrier and incidental services from the loading site to the unloading site. (ii) However, we do provide three men instead of two plus other options either when requested or where we, in our absolute discretion, consider necessary e.g. when moving of large, heavy, or priceless items or carrier from or to multiple floor premises.

2.5. We will choose the truck or other carrier that we consider suitable. However, you are free to discuss this with us at least 120 hours before loading date and time

2.6. Where we are unable, for whatsoever reason, to supply the service agreed to, we shall notify you as soon as is reasonably possible, and this contract (or that particular contract if there are multiple contracts) shall be at an end.

2.7. No costs, charges, penalties or damages shall be payable by us to you or any other person due to delay(s) in providing services or on cancellation of this Contract by us.

2.8. Contracts once entered into may be varied only with our written consent, and costs, if any, incurred in the variation shall be passed on to you.

2.9. When you cancel a contract there is an opportunity loss to us. If you cancel a contract within 120 hours of the date and time we agreed to be at your site, a cancellation cost of $500.00 per carrier contracted shall apply. For cancellation more than 120 hours from the time we agreed to be at you site a cancellation cost of $200.00 per carrier contracted shall apply. Cancellation must be by written notice to us either by fax or email or hand delivered note at our office and the notice of cancellation must be acknowledge by us in writing as received.

2.10. Our responsibility of the goods begins at the loading site when the goods are accepted by us for carriage and incidental services and ends when the goods are delivered at the unloading site or when the goods are not picked up from storage on the due date or as otherwise stated in this Contract.

2.11. We are under no duty or obligation to accept or carry goods that are offered to us for carriage. We may, in our absolute discretion, refuse to carry any goods, or undertake to carry them subject to such reasonable terms and conditions as we may require having regard to the circumstances of the case.

2.12. We may refuse to accept any goods for carriage unless the freight is pre-paid.

2.13. Where any goods are not collected by you forthwith after our responsibility ends we are entitled to remove the goods at your expense to suitable premises for storage. In such case we are entitled to an active and particular lien over the goods. Unless otherwise agreed to in writing, where the goods remain unclaimed for 3 days or rejected and in our custody we may sell, destroy or otherwise dispose of the goods. We can sell the goods at any price without due consideration for market value, deduct our freight, interest, legal and other costs and refund the net surplus, if any, to you. If the sale proceeds are inadequate to covers the freight and costs you continue to be liable to pay the shortfall. If the goods are destroyed or otherwise disposed of, the reasonable expenses incurred by us shall be recoverable from you. Where the goods are sold, destroyed or otherwise disposed off, we shall not be liable for any loss direct or consequential to you or any other party.

2.14. Where any perishable goods appear to be deteriorating and likely to become offensive we may sell, destroy or otherwise dispose of the goods. If the goods are sold, we shall deduct from the proceeds of sale the amount of freight or other consideration owing to us in respect of the carriage of goods and all reasonable expenses incurred by us in holding the goods and in conducting the sale and shall tender the balance, if any, to you. If the goods are destroyed or otherwise disposed of, the reasonable expenses incurred by us shall be recoverable from you.

2.15. We are not IT specialists, electricians, carpenters, technicians, plumbers, carpet layers, builders, tradesmen, etc. and are not authorized or qualified to carry out work in those fields such as disconnecting, re-connecting, dismantling, re-assembling, specialized handling, etc. Accordingly, specialist work should be carried out by properly qualified person employed by you.

2.16. We will not uplift goods from or deliver to unhygienic, filthy, infested, unlit, unsafe or prohibited areas



3.1 You undertake to sign this Contract and if for any reason you do not but you still utilize our carrier and incidental services you shall be deemed to have agreed to these terms and conditions.

3.2 You warrant that the goods you instruct us to provide carriage and incidental services for are yours or you are otherwise authorized to deal with them.

3.3 You warrant that except where you make specific disclosure, your goods are fit to be carried and stowed in accordance with the Contract in the condition and packed in the manner in which they attended for carriage.

3.4 You warrant that the goods forwarded to us do not violate the provisions of the Explosives Act 1957, The Restricted Drugs Act 1960, the Radiation Protection Act 1965, The Dangerous Goods Act 1974 or any other enactment relating to goods of particular nature or class.

3.5 You undertake to provide us with accurate information about the goods (including if any are fragile, large and/or heavy), correct street address, size and nature of the loading and unloading premises (including any difficulty to access, number of floors, issues with smaller/narrower than required doors/access ways to move the goods, etc.), services you require, the relevant date and time services are required, parking facilities at the loading and unloading sites, issues of concern and all other relevant information.

3.6 If you consider our standard service of two guys and a carrier inadequate for your particular case you need to inform us.

3.7 Prior to our arrival you must keep all goods ready for carriage and incidental services, including by disconnecting, draining, keeping clean and dry all fridges, deep freezers, dishwashers, microwave ovens, cookers, appliances, utensils, dishes, lawnmowers, mechanical, electrical, electronic and other equipment.

3.8 You agree that it is your responsibility to be present or represented at the loading and unloading site to sign this Contract (if not signed earlier), take decisions, provide instructions, generally do all that is necessary to facilitate the process and pay our costs.

3.9 You should arrange for full insurance cover of all your goods submitted to us for transit as we will not be liable for the loss of or damage to any goods except where the loss or damage is intentionally caused by us. This provision shall apply even where the goods are packed by us.

3.10 You must arrange, at your cost, (i) any permit, licence or other document necessary for the removal and delivery of goods; and (ii) our parking at both the loading and unloading sites.

3.11 You undertake to pay the full freight without any deductions or set-offs.



4.1. If requested, we will provide cost estimates based on the information provided to us by you. These are not quotes and, being estimates, are liable to change subject to actuals.

4.2. “Cost estimates," unless otherwise stated in writing, shall mean the estimate cost of standard service (as stated in clause 2.4(i), but excludes GST, taxes, duties, demurrage, parking costs, tolls, requirement of additional labour, re-direction, dimensions, weight or access conditions not accurately stated, and any other cost or service, which in our sole opinion is not standard.

4.3. All Credit Card payments (only Visa and MasterCard accepted) will be charged a 4% fee to cover Mobile EFTPOS terminal fees and transaction fees.

4.4. “Costs” or “freight” will be our final invoice on actuals for labour, carrier, GST, taxes, duties, surcharge, demurrage, parking costs, tolls, or any other fee, charge or cost incurred or paid by us or liable to be paid by us.

4.5. The parties agree that the freight charged under this Contract would differ from the amount that the company would have charged for the same carriage at limited carriers risk basis. The owner agrees that the difference in the amounts charged justifies this contract to be at owner’s risk contract.



5.1. You agree to pay our costs/costs estimates when due, which is: (i) in advance, if we so require, (ii) generally, forthwith on delivery of the goods at the unloading site; or (iii) in special circumstances, as we may otherwise stipulate in writing.

5.2. You agree to make all payments in full without any deduction or right of set off or counter claim.

5.3. Payment may be made by cash, card (only Visa and MasterCard accepted) or banker’s cheque – but not by personal cheque. Time is of the essence for payment.

5.4. If payment in full is not received we shall be entitled to recover from you as a debt:

i. The balance in full without any deduction or right of set off or counter claim;

ii. Interest on the balance charged on a daily basis at a rate equal to 5 per cent per annum over and above the Company’s principal banker’s overdraft rate from time to time from the date payment is due to the date of actual payment;

iii. A service charge of 0.15% per day on the overdue balance.

iv. All collections costs incurred by the Company including court costs, legal expenses on a solicitor and client basis, and any debt collection costs and commissions.

5.5. Where clause 5.4 applies, all payments made shall firstly be allocated towards fees and charges referred to in clauses 5.4 iii and 5.4 iv thereafter to interest as set out in clause 5.5 ii and finally to the outstanding balance. However, the Company may choose to allocate the monies received in any other order.



6.1 As this is an owners risk contract we are not liable in contract, in tort or otherwise for the loss of or damage to any goods, except where the loss or damage is intentionally caused by us. To clarify, we are also not responsible for any direct or indirect loss or consequences, monetary or otherwise, that may arise due to our handling of the goods.

6.2 Any claim under clause 6.1 must be made on the day of loading/unloading. No claim for intentional loss or damage will be allowed unless the Owner gives written notification of the alleged loss or damage together with irrefutable evidence of the claimed intentional loss or damage within 24 hours of the delivery. Notice is required even if, in the opinion of the owner, it is apparent from all the circumstances of the case that we are or ought to be aware of the damage or partial loss. All notices must be in writing to the Company. Under no circumstance can an action be bought against us for the alleged intentional loss or damage of any goods occurring while we are responsible for them after the expiration of 20 days from the date on which our responsibility for the carriage of the goods ended.

6.3 While we provide utmost care and attention to your house and property in carrying out your move there remains a risk, for which we are not responsible, of marking/ scuffs to door frames, internal walls and stairwells especially when handling larger furniture and white ware items. While the risk is low, all work carried at either the loading or unloading site will be carried out strictly at “Owners Risk.” Particularly note that we are not liable for damage caused by vehicles to lawns, driveways, footpaths, underground pipes, cables, sewerage and other underground installations. Should our staff be instructed by you, the property occupier, move initiator, consignor, consignee or Shipper, or any person acting on their behalf to drive, park or manoeuvre vehicles in or near an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, Shipper or initiator.

6.4 We are not liable for baggage that is left in our custody whether it is ending our acceptance of it for carriage, pending our actual removal of the baggage or pending its collection from us after completion of the carriage – i.e. when it has reached its delivery address.

6.5 We are not liable for loss of or damage of goods occurring while we are handling them under this contract to the extent that the loss or damage resulted directly from:

(i) Inherent vice;

(ii) Any breach of either the express or implied terms in the contract;

(iii)Seizure under legal process; or

(iv)Saving or attempting to save life or property in peril.

6.6 No employee or agent of ours shall be liable to you for the loss of or damage of any goods except where you can provide irrefutable evidence that such damage or loss was intentionally caused by us, the employee or agent.

6.7 Where goods are not in their original manufacture’s packing they are liable to be unfit to be carried; in such a case we accept no liability. We clarify that as this is at owner’s risk contract, we do not accept liability even if the goods are in their original manufacture’s packing.

6.8 Where any goods are sold or destroyed or otherwise disposed of by us under this contract we shall not be liable in respect of that sale, destruction or other disposition; but that sale, destruction or other disposition shall not affect any owner’s liability for any loss or damage that has already occurred in respect of the goods before the sale, destruction or other disposition.




7.1 None of our staff, agents or representatives are authorised to make any representations, statements, conditions or agreements not expressed by the Manager of the Company in writing nor are we bound by any such unauthorised representations, statements, conditions or agreements.


7.2 We will not be liable for consequential or other damages.


7.3 Except to the extent that cannot be contracted out by law, we, our representatives and or agents shall not be liable for any loss or damage of any kind whatsoever whether suffered or incurred by you or another person and whether such loss or damage arises directly or indirectly from our carriage and/or incidental services (including the terms and conditions of trade) supplied to you and without limiting the generality of the foregoing of this clause shall not be liable for any consequential loss or damage of any kind including without limitation any financial loss. Without limiting the generality of the exclusion of liability above, it is specifically stated that the guarantees contained in the Consumer Guarantees Act 1993 are excluded where you acquire our services for the purposes of a business.




8.1 We may, but you may not, vary or replace this Contract. You agree to sign any variation or replacement of the Contract if you want us to provide carriage or incidental services.


8.2 You may not assign all or any of your rights or obligations under the Contract without our prior written consent. However, we may assign our rights and obligations under this Agreement.


8.3 We are not bound by any error or omission on any invoice or other document or statement issued by us.


8.4 Where we have rights and remedies at law or otherwise in addition to the rights set out in the Contract, those rights and remedies will continue to apply.


8.5 The governing laws and jurisdiction for any dispute is New Zealand.


8.6 The headings are only for purposes of convenience and not to be use in interpretation of the clauses.


8.7 The singular includes the plural and one gender includes the other.


8.8 The terms and conditions contained herein constitute the entire Contract between the parties. You agree that no representations have been made by us or on our behalf which has induced you to enter into this Contract.


8.9 No relaxation or indulgence granted by us to you shall be deemed as a waiver of any of our rights in terms of this Contract and such relaxation or indulgence shall not be deemed a variation of any terms and condition of this Contract.


8.10 You agree that, where deemed necessary, we may use your personal information for the purposes of credit check. You jointly and severally irrevocably consent to:

(a) The credit agency giving us information about you for the purpose of credit check;

(b) We providing your personal information to the credit agency and the credit agency holding that information;

(c) The credit agency may provide the information gathered to others seeking a credit check on you.

8.11 All Prices stated on the website are in New Zealand Dollars (NZD).

Our Privacy Policy

Our Privacy Policy in brief format (detailed version follows on below)

This privacy policy sets out how we (Auckland Wide Removals) uses and protects any information that you give us when using this website.

Auckland Wide Removals is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Auckland Wide Removals may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from February 1st 2023.

We may collect the following information:

  • name

  • contact information including email address & phone number

  • demographic information such as addresses, postcode, preferences and interests

  • other information relevant to customer surveys and/or offers


What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Our Policy for Protecting Your Online Privacy

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors of the website and to compile statistical reports on website activity for Auckland Wide Removals.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites


Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so (we hate spam as much as you do… probably more). We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at

Auckland Wide Removals reserves the right to introduce any changes to any part of these terms & conditions without offering any prior notice. By ordering our service via e-mail, fax, telephone or our website the customer agrees to pursue our terms & conditions.


  1. Payment is requested after at the end of the service unless otherwise stipulated.

  2. Payment can be done in cash after the completion of the service.

  3. Payment can be done via credit or debit card (this should be made beforehand). If payment is done via credit card 3 percent surcharge may apply. Auckland Wide Removals will not share clients’ credit card information to any third party.

  4. Payments can also be done via cheque payable to Auckland Wide Removals on completion of the job. If making payment via cheque, such payment must be approved by Auckland Wide Removals prior to the commencement of the job.

  5. Clients must comprehend that any ‘late payment’ may subject to extra charges.

  6. All payments should be done in New Zealand Dollars unless otherwise agreed between the parties.


Privacy Notice – detailed


  • 1 Information about the collection of personal data

(1) The following information concerns the collection of personal data while using this website. Personal data are all data that can be personally related to you, e.g. name, address, email addresses, user behaviour.

(2) The controller pursuant to Article 4 (7) EU General Data Protection Regulation (GDPR) is AUCKLAND WIDE REMOVALS,

(3) When you contact us by email or using a contact form, the data you give us (your email address, your name and phone number if applicable) is stored by us in order to answer your question. When storage is no longer necessary, we will delete the applicable data or restrict the processing of it if legal retention requirements apply.

(4) If we use contracted service providers for individual functions of our web-based services, or if we wish to use your data for advertising purposes, we will inform you below in detail about the respective processes, naming the defined criteria for storage duration.

  • 2 Your rights

(1) You have the following rights towards us with regard to your personal data:

  • Right to information,

  • Right to correction or deletion,

  • Right to restriction of processing,

  • Right to refusal of processing,

  • Right to data portability.

(2) You also have the right to lodge a complaint about our processing of your personal data with a data protection authority.

  • 3 Collection of personal data when you visit our website

(1) If you are only using the website for information and do not register or transmit information to us in any other way, we only collect the personal data which your browser transmits to our server. If you wish to view our website, we collect the following data that are technically necessary for us to display our website to you and guarantee its stability and security (the legal basis is Article 6 (1) sentence 1 lit. f GDPR):

  • IP address

  • Date and time of the enquiry

  • Time zone difference from Greenwich Mean Time (GMT)

  • Content of the request (specific page)

  • Access status / HTTP status code

  • Quantity of data transferred in each case

  • The website from which the request comes

  • Browser

  • Operating system and its interface

  • Language and version of the browser software.

(2) In addition to the data mentioned above, cookies are stored on your PC when you use our website. Cookies are small text files that are saved on your hard drive in association with the browser you use and through which particular information is transmitted to the location setting the cookie (in this case by us). Cookies cannot run programmes or transmit viruses to your computer. They serve to make the internet presence more user-friendly and effective in general.

(3) Use of cookies:

  1. a)         This website uses the following kinds of cookies, the scope and mode of operation of which are explained below:

  • Transient cookies (see b)

  • Persistent cookies (see c).

  1. b)         Transient cookies are automatically deleted when you close the browser. These include session cookies in particular. They save a so-called session ID that links different enquiries from your browser to a common session. This means that your computer can be recognised when you return to our website. The session cookies are deleted when you log out or close the browser.

  2. c)         Persistent cookies are deleted automatically after a set period, which can vary according to the cookie. You can delete the cookies at any time in the security settings of your browser.

  3. d)         You can configure your browser settings according to your wishes and, for example, refuse to accept third party cookies or all cookies. Please note that you may not be able to use all the functions of this website.

  4. e)         We use cookies in order to be able to identify you for subsequent visits if you have an account with us. Otherwise, you would have to log in again every time you visit the site.

  5. f)          The Flash cookies used are not captured by your browser but by your Flash plug-in. We also use HTML5 storage objects which are stored on your terminal device. These objects save the necessary data independently of the browser you use, and have no automatic expiry date. If you do not wish the Flash cookies to be processed, you must install a corresponding add-on, e.g. “Better Privacy” for Mozilla Firefox ( or the Adobe Flash Killer cookie for Google Chrome. You can prevent the use of HTML5 storage objects by setting your browser to the private mode. We also recommend that you regularly manually delete your cookies and your browser history.

  • 4 Other functions and offers on our website

(1) As well as the purely informational use of our website, we offer various services that you may use if they interest you. To do so, you must generally provide further personal data, which we use in order to provide the respective service and to which the above-mentioned principles of data processing apply.

(2) We sometimes use external service providers to process your data. They have been carefully selected and commissioned by us, are bound to our instructions and are regularly monitored.

(3) We can also pass your personal data on to third parties if we offer special offer participation, lotteries, contract conclusions or similar services together with partners. You can find more information about this if you enter your personal data or below in the description of the offer.

(4) If our service providers or partners are located in a country outside New Zealand, we will inform you about the consequences of this in the description of the offer.

  • 5 Newsletter

(1) With your consent, you can subscribe to our newsletter, with which we inform you about our current interesting offers. The goods and services purchased are named in the declaration of consent.

(2) To register for our newsletter, we use the so-called double-opt-in process. This means that after you register, we send an email to the email address you gave asking for confirmation that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information is locked and automatically deleted after a month. In addition, we save the IP addresses you used and the times of registration and confirmation. The purpose of the process is to prove your registration and, if necessary, to investigate possible misuse of your personal information.

(3) The only obligatory information for transmission of the newsletter is your email address. [Provision of other, separately marked data is voluntary and is used in order to contact you personally.] After your confirmation, we store your email address for the purpose of sending the newsletter. The legal basis is Article 6 (1) sentence 1 lit. a GDPR.

(4) You can revoke your consent to transmission of the newsletter and unsubscribe to the newsletter at any time. You can revoke it by clicking on the link provided in every newsletter email, or by email to [].

  • 6 Revocation or withdrawal of consent to the processing of your data

(1) If you have agreed to the processing of your data, you can revoke this at any time. After you have pronounced it to us, the revocation influences the permissibility of processing your personal data.

(2) If we base the processing of your personal information on consideration of interests, you can revoke your consent to processing. This is the case, in particular, if processing is not necessary for fulfilment of a contract with you, which is always outlined by us in the subsequent description of the functions. When exercising the right of revocation, we ask you to cite the reasons why we should not process your personal information as we have previously done. In the case of a justified revocation, we will examine the situation and either stop or adjust the data processing or convey to you our protection-worthy and necessary reasons for continuing the processing.

(3) Of course, you can revoke consent to the processing of your personal data for advertising and data analysis purposes at any time. You can inform us of your advertising revocation at the following contact points: AUCKLAND WIDE REMOVALS

  • 7 Web analytics

  1. Use of Google Analytics

(1) This website uses Google Analytics, a web analysis service by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and which enable an analysis of your use of the website. The information about your use of this website generated by the cookie is generally transmitted to a Google server in the USA and stored there. However, if IP anonymisation is activated on this website, your IP address will first be shortened by Google within member states of the European Union or other contracting member states of the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information in order to evaluate your use of the website, to compile reports about website activities and to provide further services connected with website use and internet use for the website operator.

(2) The IP address transmitted from your browser within Google Analytics is not connected with other data from Google.

(3) You can prevent the storage of cookies by configuring your browser software accordingly; please note, however, that in this case you may not be able to use all the functions of this website to their full extent. In addition, you can prevent the capture of data generated by the cookie and related to your use of the website (incl. your IP address) for Google and the processing of these data by Google by downloading and installing the browser plug-in available at the following link:

(4) This website uses Google Analytics with the extension “_anonymizeIp()”. This ensures that IP addresses are further processed in shortened form, which excludes the possibility of personal association. Any personal connection to the data collected about you will therefore be immediately excluded and the personal data will be immediately deleted.

(5) We use Google Analytics in order to analyse use of our website and regularly improve it. We use the statistics obtained to improve our products and make them more interesting to you as a user. For the exceptional cases in which personal data are transmitted to the USA, Google has committed itself to the EU-US Privacy Shield, The legal basis for the use of Google Analytics is Article 6 (1) sentence 1 lit. f GDPR.

(6) Information about the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Terms of use:; overview of data protection:, and the Data Protection Statement:

(7) This website also uses Google Analytics for a cross-device analysis of visitor flows which is carried out by means of a user ID. You can deactivate the cross-device analysis of your use in your customer account under “My data” – “Personal data”.

  • 8 Social media

Use of social media plug-ins

(1)        We currently use, or plan to use, the following social media plug-ins: [Facebook, Google+, Twitter, Instagram, YouTube]. We use the so-called two-click solution for this. This means that when you visit our site, fundamentally no personal data will be initially transmitted to the providers of the plug-ins. You can recognise the provider of the plug-in via the label on the box above its initial letters or the logo. We offer you the possibility of communicating with the provider of the plug-in directly via the button. The plug-in provider only receives the information that you have called up the corresponding page of our online presence if you click on the demarcated field to activate it. The data named under § 3 of this statement are also transmitted. In the case of Facebook, according to the respective providers in Germany, the IP address is anonymised immediately after collection. When the plug-in is activated, your personal data are therefore transmitted to the respective plug-in provider and stored there (in the USA in the case of US providers). Since the plug-in provider carries out data capture using cookies in particular, we recommend that you delete all cookies before clicking on the greyed-out box above the security settings of your browser.

(2)        We have no influence on the data captured or the data processing procedures, nor do we know the entire scope of data collection, the purpose of processing or the retention periods. We also have no information about the deletion of the collected data by the plug-in provider.

(3)        The plug-in provider stores the data collected about you as user profiles and uses them for the purposes of advertising, market research and/or the needs-based design of their website. Such an evaluation takes place, in particular (even for users who are not logged in) to provide needs-based advertising and in order to inform other users in the social network about your activities on our website. You have the right to revoke the creation of these user profiles, although you must contact the respective plug-in provider to exercise this right. Via the plug-ins, we offer you the opportunity to interact with social networks and other users so that we can improve our website presence and make it more interesting for you as a user. The legal basis for the use of plug-ins is Article 6 (1) sentence 1 lit. f GDPR.

(4)        Data transmission takes place regardless of whether you have an account with the plug-in provider and are logged on there. If you are logged on to a plug-in provider, your data collected by us are directly associated with the account you have with the plug-in provider. If you click on the activated button and, for example, link the page, the plug-in provider also stores this information in your user account and communicates it publicly to your contacts. We recommend that after using a social network, you regularly log out, but in particular before activating the button, since this enables you to avoid association with your profile by the plug-in provider.

(5)        You can find more information about the purpose and scope of data collection and processing by the plug-in provider in their data protection statements, which are given below. You can also find further information there on your rights in this regard and the setting options to protect your privacy.

(6)        Addresses of the respective plug-in providers and URLs with their data protection notices:

  1. a)         Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA;; further information on data collection:, and Facebook has committed to the EU-US Privacy Shield,

  2. b)         Google Inc., 1600 Amphitheater Parkway, Mountainview, California 94043, USA; Google has committed to the EU-US Privacy Shield,

  3. c)         Twitter, Inc., 1355 Market St, Suite 900, San Francisco, California 94103, USA; Twitter has committed to the EU-US Privacy Shield,


Protection of your privacy is important to AUCKLAND WIDE REMOVALS. We know you are interested in how we collect, use, share and protect your information. We promise to treat your personal information responsibly. We want you to understand how we protect your privacy and when we collect and use your information. By visiting or using our website and mobile applications, you consent to AUCKLAND WIDE REMOVALS’ data collection and use practices described in this Privacy Policy.


This summary tells you the basics of our privacy commitment to you and you should read the entire Privacy Policy below for full details.



Many of our online activities do not require visitors to our website to register for an account or give us any personal information. However, AUCKLAND WIDE REMOVALS and our business partners are still interested in who visits our site and how they use it.


When you visit our website or receive communications from us, we may use cookies (including pixel tags or web beacons) to enhance, personalize and improve the online experience, as well as to advertise our products and services. Cookies are small files recorded by your Internet browser that allow a website to store information on your computer or device to retrieve and reuse this information later.


We use cookies for a number of reasons, including:

  • Recognizing your browser or device

  • Remembering your website preferences and interests

  • Collecting information about website usage and email response

  • Logging activity on the website

  • Marketing products or services to you

We do not contain or capture personal information about you in the cookies we use.

All major internet browsers allow you to block or delete cookies through the privacy features in your browser. Please note that if you block cookies by selecting the appropriate settings on your browser, then you may not be able to use the full functionality of this website.


Marketing cookies allow us to recognize your computer or device so we may display information about our products and services that may interest you on our website or as you visit other websites. Marketing cookies do not store your name, address, telephone number, email address or any sensitive personal information. We use this anonymous information to manage our online advertising and to measure the effectiveness of our ads placed on other websites. The companies that distribute our ads are prohibited from using or sharing this information other than for marketing our products and services.


Each of the websites we use for our online marketing efforts should post a privacy statement that fully describes the advertising and data collection activities on that website. However, we cannot guarantee that all of these websites disclose this information.


We sometimes supplement the information that we receive that has been outlined in this Privacy Policy with information from other sources and companies. Such outside information includes updated delivery and address information from carriers or third parties, which enables us to correct our records and deliver you pertinent information more easily; and, possibly, search results and links, including paid listings (such as Sponsored Links from Google).




If you gave us your email address, AUCKLAND WIDE REMOVALS may use it from time to time to notify you of such things as new services, special offers or to confirm transactions. If you do not wish to be contacted by email for non-policy related communications, you may unsubscribe by following the instructions at the bottom of any AUCKLAND WIDE REMOVALS e-mail you receive.


Your current location is only determined if you choose to use a function on our website to determine your current location. If you allow your location to be obtained using the AUCKLAND WIDE REMOVALS website, then we will use this information to return your estimated location. We use this information solely to distinguish your current location and not to identify you. AUCKLAND WIDE REMOVALS does not automatically track your location when you use our website.


Visitors can choose to use electronic surveys and other tools to tell us what they think about our online based services. We collect and use the comments that visitors provide to improve your experience on our site.

AUCKLAND WIDE REMOVALS has business partners that help develop or service our websites. They may track and keep visitor information. We obtain personal information from you directly and from your transactions with us. We will not sell your information to third parties. However, AUCKLAND WIDE REMOVALS reserves the right to transfer the information it collects to any successors or assigns of AUCKLAND WIDE REMOVALS.


Any third parties who perform services for us are required to safeguard any customer information and may only use it in connection with performing those services. We extensively secure and limit access to your information. We protect information about potential, current and former customers equally.


Except as otherwise stated in this Privacy Policy, information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in your customer records. We may also disclose this information to persons or organizations as necessary to perform transactions you request or authorize.


The following are some examples of how we may disclose your information:

  • We must exchange information about you with our persons who are or will become involved in providing you with services that you may request.

  • When you are involved in a claim, policy information may be provided to adjusters and the businesses working on your case.

  • We may share information with persons or organizations that we have determined need the information to perform a business function for us. These include businesses that help us with administrative functions.

  • We may also share your information if ordered by a subpoena, search warrant or other court order, or if necessary to protect the health or welfare of others.


We restrict access to your information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to maintain the confidentiality of your information. We maintain strict physical, electronic and procedural safeguards to protect your information from unauthorized access by third parties.



At AUCKLAND WIDE REMOVALS, we use physical safeguards, procedural controls and data access controls to protect your data from unauthorized access. We continually monitor our systems to prevent unauthorized attempts at intrusion.


AUCKLAND WIDE REMOVALS uses strong, 128-bit encryption and SSL, short for Secure Sockets Layer, a protocol for transmitting private information via the Internet. SSL uses a private key to encrypt data that is transferred over the SSL connection. This protocol is a standard used by many websites when you submit confidential information, such as credit card numbers and other personal data. SSL creates a secure connection between your browser and our server. Addresses of web pages using an SSL connection start with https: instead of http: and most browsers also display an icon of a closed padlock. AUCKLAND WIDE REMOVALS applications and our site are when you visit a page using SSL.


Note: Our web pages are designed for, and verified with, Microsoft Internet Explorer 7+, Google Chrome 28+, Safari 5+ and Firefox 23+. Presentation and layout of our pages is best appreciated using these browsers. Many other browsers will also work with our website.



We may modify our Privacy Policy from time to time. The most recent version is always posted at AUCKLAND WIDE REMOVALS’ website and AUCKLAND WIDE REMOVALS will also revise the “last updated” date at the end of the Privacy Policy. For material changes to this Privacy Policy, AUCKLAND WIDE REMOVALS will notify you by placing prominent notice on the AUCKLAND WIDE REMOVALS website. We recommend that you periodically review this Privacy Policy.


If you are under age 18, you may use this website only through your parent or guardian and you are unable to purchase products or services from this website, unless such purchase is made through an adult.



AUCKLAND WIDE REMOVALS welcomes feedback regarding this Privacy Policy. If at any time you believe that this website has not adhered to this Privacy Policy, please contact AUCKLAND WIDE REMOVALS and we will use all commercially reasonable efforts to promptly determine and correct the problem. E-mail should be sent to: .

[The Effective Date of the revised Privacy Policy is 01 February 2023

bottom of page